Politique de remboursement

You've got 30 days. If something isn't right, reach out within 30 days of receiving your order and we'll get it sorted.

What we ask when you return something We just need the item to come back in the same condition it left us — unused, in its original packaging, with the box, pouches, and any accessories included. A copy of your order confirmation helps us process things faster.

A few things we can't take back Items that have been used, damaged through misuse, or had their packaging removed aren't eligible for return. Same goes for anything marked final sale — those are excluded at the time of purchase.

How to get the process started Send us an email at info@frunie.com with your order number and a quick note about why you'd like to return. We'll get back to you within 2–3 business days with everything you need to know, including where to send the item.

Shipping costs Return shipping is on the customer's end, unless we made a mistake or the item arrived damaged or defective — in that case, we've got it covered.

Getting your refund Once we receive and inspect the return, we'll send you a confirmation. Your refund will be back on your original payment method within 5–10 business days. Just a heads up: the original shipping fee isn't refundable.

Received something wrong or damaged? That's on us — let us know within 48 hours of delivery and include a photo or two. We'll arrange the return shipping and either send a replacement or issue a full refund, whichever you'd prefer.

Want to swap for something else? We don't do direct exchanges, but it's easy enough — return the original item and place a new order for what you want.

Questions? Email us at [your support email]. We're around Monday to Friday, 9 AM – 5 PM EST.